This Shipping and Delivery Policy outlines the procedures and terms governing the delivery of online course materials, audio files, and interactions for online classes purchased from venumuvvala.com (“we,” “our,” or “us”) through Razorpay. By making a purchase through Razorpay, you (“you” or “the customer”) agree to adhere to the terms outlined herein.
2. Class Material Delivery:
a) Upon successful payment via Razorpay, you will receive an order confirmation email containing details of the class enrolment and access instructions.
b) Class materials, including documents and presentations will be delivered to you electronically via the provided email address from our support team [email protected].
3. Online Interaction:
As part of your class experience, you may have the opportunity to engage in online interactions through various meeting platforms, such as video conferencing or webinars.
Details regarding scheduled online interactions, including dates, times, and meeting links, will be communicated to you in advance.
4. Technical Requirements:
a) To fully benefit from the online class and interactions, you must have access to a compatible device (e.g., computer, tablet, smartphone) with a reliable internet connection.
b) It is your responsibility to ensure that your device meets the technical requirements and supports the necessary software for accessing course materials and participating in online interactions.
5. Support and Assistance:
a) If you encounter any difficulties accessing course materials, participating in online interactions, or experience technical issues, our customer support team is available to assist you. Please contact [email protected]
b) Our support team will make reasonable efforts to address your concerns and provide solutions to ensure a seamless learning experience.
6. Recording and Privacy:
a) Some online interactions, such as webinars or virtual classes, may be recorded for the purpose of review or accessibility for enrolled candidates.
b) By participating in these online interactions, you consent to the recording and potential sharing of these recordings within the course community.
7. Refund and Cancellation:
Please refer to our Refund and Cancellation Policy for information regarding refunds or cancellations of online course purchases made through Razorpay.
8. Changes and Updates:
a) We reserve the right to update or modify this Shipping and Delivery Policy as necessary. Any changes will be effective upon posting on our website.
b) It is your responsibility to review this policy periodically to stay informed of any updates.
9. Contact Us:
For inquiries or assistance related to class materials, website access, online interactions, or any other matters, please contact our customer support team at [email protected].